Accessibility Statement

Last Updated: January 16, 2025

1. Our Commitment

Serene Space AI is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

We believe that mental health support should be accessible to everyone, regardless of ability. This commitment extends to our website, platform, and all digital services.

2. Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Serene Space AI is partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that some parts of the content do not fully conform to the accessibility standard.

Current Compliance Status:

  • ✅ Text Alternatives: All images include descriptive alt text
  • ✅ Keyboard Navigation: All interactive elements are keyboard accessible
  • ✅ Color Contrast: Text meets WCAG AA contrast ratios (4.5:1 for normal text, 3:1 for large text)
  • ✅ Responsive Design: Content adapts to different screen sizes and zoom levels
  • ✅ Semantic HTML: Proper heading structure and ARIA labels
  • ✅ Focus Indicators: Visible focus indicators for keyboard users
  • ⚠️ Video Captions: Currently in development for future video content
  • ⚠️ Audio Transcripts: Coming soon with voice note features

3. Accessibility Features

Website Accessibility

  • Screen Reader Compatible: Works with JAWS, NVDA, VoiceOver, and TalkBack
  • Keyboard Navigation: All features accessible without a mouse
  • Clear Language: Plain language and clear instructions throughout
  • Consistent Layout: Predictable navigation and structure
  • Resizable Text: Text can be resized up to 200% without loss of functionality
  • Skip Links: "Skip to main content" for screen reader users

Therapy Platform Accessibility

  • Voice Input: Speak your messages instead of typing
  • Text-to-Speech: Have AI responses read aloud
  • Adjustable Font Size: Customize text size in settings
  • High Contrast Mode: Optional high contrast theme
  • Simple Interface: Minimal distractions, clear focus
  • Error Prevention: Clear error messages and recovery options

4. Known Limitations

Despite our best efforts to ensure accessibility, there may be some limitations. Below are known issues we are working to address:

  • Third-Party Content: Some embedded content (e.g., payment processor) may not be fully accessible
  • PDF Documents: Some downloadable PDFs may not be fully accessible (we're working on accessible versions)
  • Complex Interactions: Some advanced features may require mouse/touch interaction

Target Completion: We aim to achieve full WCAG 2.1 Level AA conformance by Q2 2025.

5. Assistive Technology Support

Our website and platform are designed to be compatible with the following assistive technologies:

Screen Readers

  • JAWS (Windows)
  • NVDA (Windows)
  • VoiceOver (macOS, iOS)
  • TalkBack (Android)
  • ChromeVox (Chrome OS)

Input Devices

  • Keyboard-only navigation
  • Voice control (Dragon NaturallySpeaking, Voice Control, Voice Access)
  • Switch devices
  • Eye-tracking devices

Browser Extensions

  • Magnification tools (ZoomText, MAGic)
  • Reading tools (Read&Write, Immersive Reader)
  • Color contrast adjusters

6. Testing & Evaluation

We regularly assess the accessibility of our website using:

  • Automated Testing: axe DevTools, WAVE, Lighthouse
  • Manual Testing: Keyboard navigation, screen reader testing
  • User Testing: Feedback from users with disabilities
  • Third-Party Audits: Annual accessibility audits (starting 2025)

Recent Improvements

Last audit: January 2025

  • ✅ Added ARIA labels to all interactive elements
  • ✅ Improved color contrast ratios to meet WCAG AA standards
  • ✅ Implemented skip navigation links
  • ✅ Added keyboard focus indicators
  • ✅ Fixed heading hierarchy across all pages

7. Feedback & Support

We welcome your feedback on the accessibility of Serene Space AI. If you encounter any accessibility barriers, please let us know:

Report Accessibility Issues

Response Time: We aim to respond to accessibility feedback within 2 business days and implement fixes within 14 days for critical issues.

What to Include in Your Report

  • Page URL where you encountered the issue
  • Description of the accessibility barrier
  • Assistive technology you were using (if applicable)
  • Browser and operating system
  • Screenshots or screen recordings (if helpful)

8. Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a complaint with:

U.S. Department of Justice

Civil Rights Division
Disability Rights Section
950 Pennsylvania Avenue, NW
Washington, DC 20530

Website: https://www.ada.gov/filing_complaint.htm

U.S. Department of Health and Human Services (HIPAA)

Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201

Website: https://www.hhs.gov/ocr/complaints

9. Technical Specifications

Accessibility of Serene Space AI relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML5
  • CSS3
  • JavaScript (ES6+)
  • WAI-ARIA 1.2

These technologies are relied upon for conformance with the accessibility standards used.

Recommended Browsers

  • Chrome 90+ (best screen reader support)
  • Firefox 88+
  • Safari 14+ (macOS, iOS)
  • Edge 90+

10. Continuous Improvement

Accessibility is an ongoing effort. We are committed to:

  • Conducting quarterly accessibility reviews
  • Training our team on accessibility best practices
  • Including accessibility in our design and development process
  • Engaging with the disability community for feedback
  • Staying current with WCAG guidelines and best practices

Roadmap

  • Q1 2025: Complete keyboard navigation improvements
  • Q2 2025: Achieve full WCAG 2.1 AA compliance
  • Q3 2025: Add customizable accessibility preferences (saved to account)
  • Q4 2025: Implement WCAG 2.2 requirements

11. Additional Resources

Learn more about web accessibility:

12. Contact Information

For general inquiries or accessibility support:

This accessibility statement was created on January 16, 2025 and will be reviewed annually.

We are proud to make mental health support accessible to everyone. If you have suggestions for how we can improve, please reach out.