Privacy Policy

Last Updated: March 9, 2026

At Serene Space AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered mental wellness coaching platform.

1. Information We Collect

1.1 Personal Information

When you create an account, we collect:

• Name and email address
• Payment information (processed securely through our payment provider)
• Phone number (optional)
• Demographic information (optional, for matching you with appropriate coaches)

1.2 Usage Data

We automatically collect certain information when you use our platform:

• Session data (conversation topics, duration, frequency)
• Mood journal entries and progress tracking data
• Device information (browser type, operating system)
• IP address and general location (city/state level)
• Platform usage patterns and preferences

1.3 Coaching Conversations

Your conversations with AI coaches are stored to provide continuity of care and improve your experience. These conversations contain sensitive information and are treated with the highest level of security.

2. How We Use Your Information

We use your information to:

• Provide Services: Match you with appropriate coaches, maintain conversation history, and deliver coaching sessions
• Improve Platform: Analyze usage patterns to enhance AI coaching quality and user experience
• Personalization: Customize your coaching experience based on your needs and preferences
• Progress Tracking: Generate insights and analytics about your wellness journey
• Communication: Send you service updates, wellness tips, and important notifications
• Billing: Process payments and manage subscriptions
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with applicable laws and regulations

3. Data Security

Our security measures include:

• End-to-end encryption for all conversations
• Regular security audits and penetration testing
• Strict access controls (employees cannot access your conversations)
• Secure data centers with SOC 2 Type II certification
• Automated backup and disaster recovery systems
• Multi-factor authentication for account access

4. Data Sharing and Disclosure

4.1 We DO NOT Share Your Data With:

• Advertisers or marketing companies
• Data brokers
• Social media platforms
• Insurance companies
• Employers (unless you're using an enterprise version provided by your employer)

4.2 We MAY Share Data With:

• Service Providers: Trusted vendors who help us operate the platform (e.g., cloud hosting, payment processing) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or legal process
• Safety Situations: To prevent imminent harm to yourself or others (though we are not a crisis service)
• Business Transfers: In the event of a merger or acquisition, with continued privacy protection
• With Your Consent: When you explicitly authorize sharing

5. Your Privacy Rights

You have the right to:

• Access: Request a copy of all data we have about you
• Correction: Update or correct inaccurate information
• Deletion: Request permanent deletion of your account and all associated data
• Export: Download your data in a portable format (available on annual plans)
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Limit how we process certain data
• Object: Object to certain data processing activities

To exercise these rights, contact us at info@serenespace.ai

6. Data Retention

We retain your data as follows:

• Active Accounts: Data is retained while your account is active
• Deleted Accounts: Most data is permanently deleted within 30 days of account deletion
• Backup Systems: Deleted data may persist in backup systems for up to 90 days
• Legal Requirements: Some data may be retained longer if required by law
• Anonymized Data: We may retain anonymized, aggregate data indefinitely for research purposes

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in securely
• Remember your preferences
• Analyze platform usage and performance
• Improve user experience

You can control cookies through your browser settings. Note that disabling cookies may limit platform functionality.

8. Children's Privacy

Serene Space AI is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover that a child has provided us with personal information, we will delete it immediately.

9. International Users

Serene Space AI is based in the United States. If you access our platform from outside the U.S., your data may be transferred to and processed in the United States. By using our services, you consent to this transfer.

EU/UK Users

If you are located in the European Union or United Kingdom, you have additional rights under GDPR/UK GDPR. See our EU/UK Data Rights page for more information.

10. California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act:

• Right to know what personal information we collect
• Right to delete personal information
• Right to opt-out of sale (note: we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or platform notification.

13. Important Limitations