Trader Information

Last Updated: March 9, 2026

This page provides company and trader information for Serene Space AI in compliance with consumer protection and e-commerce regulations.

Company Information

Registered Address

Contact Information

Leadership

Service Information

What We Provide

Serene Space AI is an AI-powered wellness coaching platform that provides:

• Access to 30+ specialized AI wellness coaches
• 24/7 voice and text-based coaching sessions
• Evidence-based mental wellness support using CBT, DBT, ACT, and mindfulness frameworks
• Mood tracking and progress insights
• Personalized coaching recommendations

Important Limitations

Pricing and Payment

Payment Methods Accepted

• Major credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards

Billing Information

• All subscriptions renew automatically until cancelled
• You will be charged on the renewal date unless you cancel
• Cancellations take effect at the end of the current billing period
• No refunds for partial months or unused time
• Prices exclude any applicable taxes

Tax Information

Depending on your location, you may be charged applicable sales tax, VAT, or other taxes. Tax amounts will be clearly displayed during checkout before you complete your purchase.

Consumer Rights

Right to Cancel (EU/UK)

Under EU Consumer Rights Directive and UK Consumer Contracts Regulations, you have the right to cancel your subscription within 14 days of purchase. However, if you begin using the service during this period, you acknowledge that you waive your right to cancel.

Refund Policy

• If you cancel during the free trial period (before day 31), you will not be charged
• Once charged, subscriptions are non-refundable
• Exceptional circumstances may be considered on a case-by-case basis

Dispute Resolution

United States

Disputes are subject to binding arbitration as outlined in our Terms of Service.

European Union

EU consumers can access the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

United Kingdom

UK consumers can contact Citizens Advice or use the ADR (Alternative Dispute Resolution) scheme appropriate for their complaint.

Regulatory Compliance

Serene Space AI complies with:

• United States: FTC regulations, State consumer protection laws
• European Union: Consumer Rights Directive, GDPR, Distance Selling Regulations
• United Kingdom: Consumer Rights Act 2015, Consumer Contracts Regulations 2013, UK GDPR
• Data Protection: Healthcare-grade encryption standards (HIPAA-aligned practices)

Additional Information

Questions or Concerns?

If you have questions about this trader information or our business practices, please contact us: